Software Subscriptions
Some software we sell includes a support subscription. Here we explain what it provides, and how to renew it.
Software License Seats and Subscriptions
Certain software applications we sell, including GetSet MV and RDM Integrity, use a support-subscription system. When you purchase the application, you will then have a perpertual license seat to it, and you will get a 1-year support subscription too.
This subscription means that for one year you will have access to new updates and features for the application. Your application will inform you when there is an update, and you can then download the latest version from our website. After the 1-year subscription has expired, you will still be able to keep using the application, but will no longer be able to download any software updates that are released after the subscription expiry date.
This subscription means that for one year you will have access to new updates and features for the application. Your application will inform you when there is an update, and you can then download the latest version from our website. After the 1-year subscription has expired, you will still be able to keep using the application, but will no longer be able to download any software updates that are released after the subscription expiry date.
Renewing your subscriptions
If you would like to renew your subscription, then you will need to first log in on our support page with your RDM controller that has the license to the software you are renewing. Once you are logged in, you will see information on your RDM controller, and in the bottom left there will be a box titled "Software License" that displays any software packages licensed to your controller. Click on the name of the software you would like to renew to see your software license information.
On the software license information page, if your subscription has expired, or is expiring in the next 8 weeks, a box will appear that lets you add the subscription renewal to your web shop cart.
Once your unique subscription renewal has been added to your cart, go to our web shop to complete your purchase. Once we have your web shop order, we will supply you with a new 1-year support subscription, or if you already have one, we will extend your current subscription by a year. This service usually occurs by the end of the next working day, after your order payment is confirmed.
On the software license information page, if your subscription has expired, or is expiring in the next 8 weeks, a box will appear that lets you add the subscription renewal to your web shop cart.
Once your unique subscription renewal has been added to your cart, go to our web shop to complete your purchase. Once we have your web shop order, we will supply you with a new 1-year support subscription, or if you already have one, we will extend your current subscription by a year. This service usually occurs by the end of the next working day, after your order payment is confirmed.
Add the unique subscription to your web shop cart.
Site created and maintained by JESE Ltd.
© JESE Ltd 2018. Page last updated on 14 Nov 2018
© JESE Ltd 2018. Page last updated on 14 Nov 2018
